If a user is installing GP either for the first time or is reinstalling software and gets unexpected display errors, the user should uninstall GP and SQL still remaining that the uninstall process could not remove. These should be deleted, and then try to re–install GP.
Some users whose installation fails have fixed the issue by changing the location where the Dynamics program is installed. On page 1–10 of the textbook, the Install Location window shows the default installation location as C:\Program Files\Microsoft Dynamics\GP–Education. However, some systems will not accept the hyphen in the GP–Education subfolder. Therefore, for anyone who is experiencing installation issues, we suggest manually changing the install location to C:\Program Files\Microsoft Dynamics\GPEducation.
When using Windows 7 or Vista prior to loading the GP software, turn off (or disable) the User Account Control (UAC) in order to allow GP to load correctly.
The Trial Balance (Quick Summary) report prints blank for Jackson Supply Company because the default year is set to 2010 rather than 2011. To generate the report for 2011, open the Trial Balance Report Options window by clicking the Modify button in the Trial Balance Report window. Then set the year to 2011 and save.
Because of some requirements of SQL 2005, some installs have failed because of password issues. Although this problem is not widespread, some users have found that in order to successfully install the program, it is recommended that the password selected includes a combination of both upper and lower case letters, along with at least one numeric character. An example of a proper password would be Student 1.
Depending on your computer′s configuration, the software might install in the "Program Files(x86)" main folder instead of the "Program Files" main folder.
Some foreign students have reported issues with the program operating correctly, especially students with computers manufactured with machine language set at Chinese. However, some Canadian students have also reported issues. In either case, the fix appears to be an easy one. The machine language must be set to English in order for the Microsoft Dynamics program to operate properly. To change the machine language to English, open the Regional and Language Options window in Control Panel, then select English (United States) in the Format tab.
If you cannot access the custom reports for Waren Sports Supply, then you likely forgot to copy the reports dictionary (reports.dic) file to the following location: C:\Program Files\Microsoft Dynamics\GP–Education\Data. However, some users have reported that they still cannot access the custom reports for Waren even after completing this step as written. Those users were able to access the custom reports by copying the reports.dic file into the Table subfolder instead of the Data subfolder.
